Alamo Organics Store |
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If you have a problem with West Paw Design poducts, you will be responsible for sending the items directly to West Paw Design. The items must be in original, resalable condition. Please follow the directions below. Please contact Alamo Organics and let us know which order you are returning and provide us with the same information you will be providing West Paw Design as outlined below. If the item/s are being replaced, West Paw will replace them as you requested and send them directly to you. If the item/s are covered under manufacture guarantee (as descirbed below), we will work with West Paw to provide you a replacment or refund. You will be responsible for paying shipping cost for sending and exchanges of the items to West Paw Design. If are items are received damaged, please notify us within 48 hours. Be sure to keep the package and all packing materials.Returns & Exchanges of West Paw DesignWest Paw Designs Guarantee: We fully guarantee our products against defects in material and workmanship. If you are not completely satisfied with your purchase please contact us for a replacement or refund (please see below). How to Return: We want you to be completely satisfied with your West Paw Design purchase. If, however, you find it necessary to return or exchange items, you may do so within 30 days of your original purchase. The items must be in original, resalable condition. Send returns to: Please include a list of what is being returned, why it is being returned, and whether you would like a refund or exchange. If requesting an exchange please list the item you would like sent instead. You will be responsible for the shipping cost of returning or exchanging unless it is a manufacturing defect. Damaged or Defective Merchandise: We want to be sure that every pet toy or bed leaving our facility meets your standards for quality merchandise. If you feel that a product you purchased was either defective or damaged, please contact customer service and we will assist you in correcting the problem or returning the merchandise. Our tough, durable Zogoflex products, the Hurley, Huck,Zisc and Bumi do come with a one-time replacement guarantee. Please contact customer service for more information on this guarantee. On beds and other toys, normal wear and tear or damage incurred by your pet’s play is to be expected, and therefore not covered under our guarantee. We recommend supervised play for all our toys. |
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Copyright © 2010 Alamo Organics LLC All Rights Reserved Disclaimer: The statements on this website have not been evaluated by the Food and Drug Administration. Any item sold on this website are not intended to diagnose, treat, prevent or cure any disease for humans or animals. To view a full list of our polices and terms, please visit: www.AlamoOrganics.com
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